Refund policy
At SortedStuff, we are committed to delivering quality products and a smooth shopping experience.
Return Window
Customers may request a return or replacement within 48 hours (2 days) of receiving the order.
Unboxing Video Requirement
To ensure transparency and prevent fraudulent claims, customers are required to record a clear unboxing video while opening the package. The video must start before the package is opened and clearly show the product inside.
Eligible Cases for Return or Replacement
Returns or replacements will only be accepted in the following situations:
• The product received is damaged during delivery
• The customer received a wrong product
• The product is defective or not functioning as intended
Non Eligible Cases
Returns will not be accepted if:
• No unboxing video is provided
• The request is made after 48 hours of delivery
• The product has been used, damaged, or altered by the customer
• The issue is related to minor packaging damage that does not affect the product
Return Process
- Contact our support team within 48 hours of delivery.
- Share your order number and unboxing video.
- Once verified, our team will arrange a replacement or suitable resolution.
Important Note
SortedStuff reserves the right to decline return requests that do not meet the conditions mentioned above.